Frequently Asked Questions
Providing All Types of Car Maintenance Services
You will be notified by phone when your vehicle is ready to be picked up.
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car, if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out, if you have rental coverage and what your specific limitations are. Please have a credit card and driver’s license with you.
The amount of deductible that you will be responsible for is determined by your insurance policy. If you aren’t sure about your deductible, you can call our office and speak to the advisor assigned to you who will tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
Yes! “Rainbow Auto Center” offers a written warranty on all workmanship for as long as you own the vehicle. Our “Body” and “Paint” Labor repairs carry a Life-Time warranty. Parts are supported by a factory warranty. Note that parts subjected to common “Wear & Tear” are not supported by a warranty (i.e. Brake Pads, Rotors, Mufflers, Tires, Batteries etc.)
Yes! we are open Saturdays from 9:00AM – 2:00PM. Our convenient hours allow you the opportunity to bring your vehicle over to our store on the weekend.
Yes! We would be happy to provide this service to you. We want each customer’s visit to be a positive experience and will work diligently towards that goal. We also provide a vehicle pick-up and delivery service for you.
We accept cash and major credit cards.
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle. These charges are payable by you at the time of completion of repairs.
DO’S
- Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
- Always use clean fresh water.
- Wash your vehicle in the shade
DONT’S
- Do not use a commercial car wash. Stiff brushes or sponges can mark the finish and damage the surface.
- Do not “dry wipe” your vehicle. Dry wiping can scratch the finish.
- Do not wax or polish the vehicle for the 1st 90-days.
No! A car is a total loss only when the price of repairs exceeds the insurance companies determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art laser measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
Yes! “Rainbow Auto Center” offers a written warranty on all workmanship for as long as you own the vehicle. Our “Body” and “Paint” Labor repairs carry a Life-Time warranty. Parts are supported by a factory warranty. Note that parts subjected to common “Wear & Tear” are not supported by a warranty (i.e. Brake Pads, Rotors, Mufflers, Tires, Batteries etc.)
Absolutely! We prefer to order your vehicle’s parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later. This enables us to provide quicker turnaround time. Please discuss the arrangements with our service advisor at the time you schedule your vehicle drop-off.
Yes! Just let your advisor know what other work you would like done so that he can make the necessary arrangements. NOTE: Having our own dedicated “Mechanic Repair Shop” we are able to perform services such as:
- Engine Tune-Ups Maintenance Repairs Engine Overhauls
The amount of deductible that you will be responsible for is determined by your insurance policy. If you aren’t sure about your deductible, you can call our office and speak to the advisor assigned to you who will tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
Geico, AAA, Triple A, All State, Farmers Insurance, Mercury Insurance, Kemper Insurance, Progressive, USAA, State Farm, Liberty Mutual, Guard Insurance, Berkshire Hathaway.
Rainbow Auto Center
In addition, we are one of the few shops providing auto body repair in Hayward open on Saturdays, because we know our clients have a busy schedule, and may need weekend hours. If you are unable to procure or do not want a rental car, we will gladly give you a ride home while your vehicle is being worked on.
Rainbow Auto Center also offers a written warranty for the full amount of time that you own your vehicle, with a lifetime warranty on all body and paint work on the auto. When you choose Rainbow Auto Center, you are choosing the best auto body repair shop in Hayward, CA. To schedule an appointment for estimate or to just learn more about Rainbow Auto Center, call (510) 581-1100 today to speak with a friendly and professional member of our staff.